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Members

Revised July 2020 to Reflect COVID-19 Measures

House Rules

These published House Rules reflect measures taken as part of the COVID-19 response.

Introduction

The Vancouver Club’s House Rules have been established to ensure maximum enjoyment of the Club for all Members. These rules also provide a foundation to acquaint Members of the Club with available services and to protect Club property.

Members of the Club have the responsibility to know the House Rules and an obligation to observe them. In addition, Members should ensure that their guests are familiar with a number of the House Rules, particularly those regarding cell phones & electronic devices, dress code, and Club property.

Members wishing to make suggestions with respect to the Club’s House Rules should address them, in writing, to the General Manager.

House Rules Index

BANQUET ROOMS

COWORKING SPACE

BUSINESS MEETINGS

CANCELLATION POLICY FOR CLUB EVENTS

CELL PHONES AND ELECTRONIC DEVICES

CAMERA AND RECORDING DEVICES

CHILDREN

CLUB PROPERTY

COMPLAINTS

DINING

CHEF’S ROOFTOP PATIO AND GARDEN LOUNGE

DRESS CODE

SMOKING

EMPLOYEES

FITNESS

GUESTS

HOURS OF OPERATION

LIQUOR CONSUMPTION

MEDIA

MEMBERS’ LIST

OVERNIGHT GUEST ROOMS

PERSONAL PROPERTY

PETS

PHOTOGRAPHY

READING MATERIAL

TRADEMARKS AND LOGOS

VALET PARKING SERVICE

VIOLATION OF THE HOUSE RULES

HOUSE RULES

BANQUET ROOMS

1. The Club’s banquet rooms may be reserved for private dining, meetings, and receptions. Reasonable notice is required for reservations and cancellations with the Club’s Catering Sales Department. Banquet rooms cannot be reserved more than three days in advance for business meetings which do not include a food and beverage component.

COWORKING SPACE

2. The Club maintains a coworking space for the convenience of Members and guests staying overnight in the Club. The business centre is not a substitute for a Member’s regular place of business.

BUSINESS MEETINGS

3. The display of business papers is inconsistent with the spirit and intent of the use of The Grill and has traditionally been discouraged. Members who wish to conduct working sessions with business papers are encouraged to utilize the business centre or make arrangements for the use of one of the Club’s private meeting rooms.

4. Briefcases and valises are not permitted in The Grill. The concierge staff will be pleased to check these as Members and guests enter the Club.

CANCELLATION POLICY FOR CLUB EVENTS

5. ’SPECIAL CLUB AND MEMBER HOSTED EVENTS’ From time to time, Special Club Events may be organized and require Members to register their and their guests’ attendance with the concierge.

6. The Club requires members to confirm the number of guests for Special Club Events or private parties 72 hours prior to the event date. This can be done by email or by telephone. Cancellations or reductions in the number of guests with less than 72 hours’ notice will be charged the full event price.

CELL PHONES AND ELECTRONIC DEVICES

7. As a courtesy to other Members, cell phones, smartphones, and any other electronic device must be silenced throughout the Club.

8. Members and guests are not permitted to conduct phone conversations at any time in any area of the Club, other than in a private phone booth or in a private meeting room.

9. With current measures in place to reduce the number of shared touch points in response to the 2020 COVID-19 pandemic, electronic devices may be used silently throughout the Club and are encouraged for check-in when entering the Club and to view food and beverage menus in the dining facilities.

10. The use of electronic devices in public spaces should be limited to the discreet use of silenced devices. Devices are not allowed on tabletops or bar surfaces.

11. Stricter policies may be enforced in the member dining areas or at member events, ie: Christmas buffets and wine dinners.

CAMERA AND RECORDING DEVICES

12. For the respect and privacy of other Members and their guests, photography, audio, and video recording, whether by cell phone or other medium, are not permitted in any public space of the Club or any place that may infringe upon the privacy of or disturb others, including within dining rooms and at Club-hosted events.

13. Members are responsible for ensuring their guests’ compliance with the device policy. The Club reserves the right to confiscate any cell phone or other device used in contravention of the policy in the above-mentioned areas.

CHILDREN

15. Children under the age of thirteen years are not permitted in the Club at any time with the exception of attending Club events specifically designated as family events and on Wednesday evenings after 5:00 p.m. Parents are requested to ensure that their children are under supervision at all times, allowing for quiet enjoyment of the Club’s facilities by other members.

CLUB PROPERTY

15. Any Member or Member’s guest breaking or damaging any Club property shall either replace the damaged property or reimburse the Club for the cost of repairs or replacement.

COMPLAINTS

16. Any complaints or suggestions about the operation of the Club should be addressed to the General Manager in writing and signed by the Member.

17. Members are not permitted to enter the kitchens or staff service areas without having first obtained permission from the General Manager or duty manager.

DINING

18. The Club provides dining service as follows:

4th Floor Coworking Space
Lunch  11:30 a.m. – 3:00 p.m.
(Last Order to the Kitchen by 2:45 p.m.)

Bar & Grill
Lunch 11:30 a.m. – 3:00 p.m.
Dinner 5:00 p.m. – 10:00 p.m. 
(Last Call for the Kitchen and Bar 9:45 p.m.)

Captain’s Bar & Lounge
Locker Service 3:00 p.m. – 10:00 p.m.
(Last Call for the Bar 9:45 p.m.)

19. In accordance with current COVID-19 Safety Plan directions, Club Members requested to make reservations for all visits to the Club including for dining, fitness, or coworking.

20. The Club accepts limited reservations to adhere to provincial distancing guidelines.

21. In accordance with current provincial orders, the Club does not accept reservations for more than 6 persons for à la carte dining. Members who wish to book a party for more than 6 people should contact the Catering Sales Department for their recommendation.

Reservations made in advance will be confirmed 24 hours prior to the date of the reservation to ensure there have been no changes. Monday reservations will be confirmed Friday.

Reserved tables will be released 15 minutes after the reservation time has passed unless we are notified by phone that you will be arriving late.

Members are requested to cancel reservations with as much advance notice as possible.

ROOFTOP PATIO AND GARDEN LOUNGE

22. The Rooftop Patio and Garden Lounge are licensed service areas. The transportation of food and/or beverages from one service area of The Vancouver Club (e.g. Captain’s Bar) to the Rooftop Patio and Garden Lounge creates a liability and is strongly discouraged. Members and their guests are requested to order any food and/or beverage from a Vancouver Club staff member assigned to work in the Rooftop Patio and Garden Lounge.

23. The Rooftop Patio and Garden Lounge may be reserved for private meetings, receptions, and dining. Members booking the area for private events will have exclusive use of the area for the time periods outlined in the Catering/Sales Department contract.

24. Pursuant to House Rule 28., smoking is not permitted in the Chef’s Rooftop Patio and Garden Lounge. Any member/guest found to be smoking on the Rooftop Patio and Garden Lounge may be subject to a fine of up to $500. in accordance with Club Bylaw 9.3.

DRESS CODE

25. Members and guests are required to observe the dress code whenever they are in the Club.

‘Business Attire’ and ‘Smart Casual Attire’, as defined below, are permitted in all areas of the Club at all times.

‘Upscale Urban Attire’, as defined below, is permitted in the Club on Friday evenings after 5:00 p.m.

‘Business Attire’ allows for the wearing of suits, jackets and ties with tailored pants, skirts or tailored pants with blouses, or dresses.

‘Smart Casual Attire’ allows for the wearing of collared shirts and blouses with sleeves or turtleneck sweaters and tailored pants or skirts, collarless shirts with jackets and tailored pants or skirts. In summer, knee-length tailored shorts or sleeveless summer dresses are permitted.

Athletic attire, sweatshirts, warm-up suits, and cargo pants are not permitted, nor is apparel with advertising messages or slogans. Running shoes, hiking style boots, beach type sandals, boat and athletic footwear are not permitted. Denim/jeans of any colour are not permitted.

‘Upscale Urban Attire’ means dark denim worn with a sports jacket or with a collared shirt.

Faded or torn denim, tank tops and athletic attire do not meet the Club’s dress code at any time.

26. Members and guests are requested to leave outerwear (including coats, hats, scarves, gloves, and winter boots) in the lobby cloakrooms.

27. It is the responsibility of Members to inform their guests of the Club’s dress code

(Dress code infractions will be addressed by management in accordance with House Rules 56.& 57. In accordance with House Rule 58. “No Member shall take it upon themselves to enforce compliance of the House Rules by fellow members or their guests)

SMOKING

28. Under current legislation by the Province of British Columbia, the City of Vancouver Health Bylaw No. 9535, and WorkSafeBC Regulations, smoking is not permitted in any area of the Club’s premises. Any member/guest found to be smoking in any area of the Club may be subject to a fine of up to $500 in accordance with Club Bylaw 9.3.

EMPLOYEES

29. Members shall not reprimand any Club employee. Any Member dissatisfied with the conduct of any Club employee should register their dissatisfaction with the General Manager.

30. Members may not send any Club employee out of the Club on personal errands.

31. Members shall not employ current employees of the Club without the consent of the General Manager.

32. Members and/or their guests shall not give any money or gratuity to any Club employee except for contributions to the Staff Christmas Fund.

FITNESS CENTRE

33. The Fitness Centre, including change rooms, and fitness equipment, may be used by Members by reservation.

34. Under the current COVID-19 Safety Plan, Members may not invite guests to use the exercise facilities at the Club.

35. The Fitness Centre is a scent-free zone. The use of colognes, perfumes and aromatherapy products is prohibited.

GUESTS

36. For the purposes of these House Rules, ‘guests’ shall include both ‘guests’ and ‘visitors’ as defined in Bylaw 1.01.

37. Guests waiting to meet Members in the Club should be seated in the areas designated for that purpose.

38. Under the current COVID-19 Safety Plan, overnight accommodation in the Club is not currently available to Members and their guests nor Members and guests of reciprocal or affiliate clubs.

39. The names of all guests shall be entered in the visitors’ book and all guests shall be accompanied, while in the Club, by the Member introducing them. 

HOURS OF OPERATION

40. The Club will be open for Members and guests from 5:00 a..m. until 12:00 a.m. unless Members are notified otherwise by email. 

LIQUOR CONSUMPTION

42. Service and consumption of liquor in the Club shall conform at all times with the regulations of the Liquor Control & Licensing Branch of the Province of British Columbia.

MEDIA

42. Working press and members of the media are not permitted in the Club except with the permission of the General Manager.

43. Members shall refer requests for comment by members of the media to the General Manager.

MEMBERS’ LIST

44. The Members’ list shall be kept by the General Manager and shall contain, as provided in Bylaw 1.01(k), the Members’ resident addresses for mailing of notices prescribed or directed by the Bylaws or these House Rules. Members may substitute a business or other address for the receipt of notices and other mailings from the Club by giving notice to the General Manager. In the absence of a current address listing, notices shall be mailed to the Members’ last known address.

45. The Members’ list, available on the password-protected section of the Club’s website, is available only to Club Members and Club Management. It is not to be made available under any circumstances to any person or entity for any use, including business or philanthropic purposes.

OVERNIGHT GUEST ROOMS

46. Under current COVID-19 safety recommendations, overnight guest rooms have been closed to guests and are scheduled to reopen Fall 2020 given improved travel conditions.

PERSONAL PROPERTY

47. The Club is not responsible for any personal property brought onto its premises.

PETS

48. Pets are not permitted with the exception of assistance dogs.

PHOTOGRAPHY

49. The taking of photographs in the Club is prohibited except at private parties or at the discretion of the General Manager or duty manager.

READING MATERIAL

50. Newspapers and magazines will not be distributed under current COVID-19 safety precautions.

51. Library books may be borrowed from the Club’s library provided that the borrowing is recorded with the concierge staff.

TRADEMARKS AND LOGOS

52. The Club logo, trademarks of the Club, and stationery are not to be used for any purpose in any document or advertisement (either electronic or paper-based) without the prior consent of the General Manager.

53. The Club does not display the trademarks or logos of Members’ firms or suppliers on its website.

VALET AND COMPLIMENTARY SELF PARK SERVICE

54. Under the current phase of the reopening plan, valet parking is not available at this time.

55. Under the current phase of the reopening plan, complimentary self-park is not available at this time.

VIOLATION OF THE HOUSE RULES

56. Violation of the House Rules will result in a friendly reminder from the General Manager.

57. Repeated violations of the House Rules will result in the Member’s conduct being referred to the House Committee for any action it deems necessary, including referral to the Board of Directors.

58. No Member shall take it upon themselves to enforce compliance of the House Rules by fellow Members or guests.

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